Is Travelers Insurance Legit? The Ultimate Truth

Travelers Insurance stands as one of the most established and expansive insurance firms in the United States, providing a diverse range of insurance solutions for both individuals and businesses.

Proclaiming a legacy marked by innovation, content customers, and robust financial standing, the company has positioned itself as a stalwart in the insurance industry.

Yet, one may question the legitimacy of Travelers Insurance. How does it stack up against other insurance providers when considering factors such as coverage, pricing, and customer service?

This piece aims to delve into the company’s history, array of products, ratings, and customer testimonials, offering insights to assist you in determining whether Travelers Insurance aligns with your specific insurance requirements.

Is Travelers Insurance Legit
Travelers, a reputable insurer, provides extensive coverage and top-notch customer service through a vast network of independent agents. The company boasts the highest ratings from AM Best and very high ratings from the Better Business Bureau (BBB): Photo source (Trusted Choice)

Background and History of Travelers Insurance

Established in 1864 by James Batterson, Travelers Insurance holds the distinction of being the pioneer in issuing the inaugural accident insurance policy in the United States.

Throughout its history, the company achieved numerous milestones, including issuing the first automobile insurance policy in 1897, the inaugural aeroplane insurance policy in 1919, and the pioneering space travel insurance policy in 1969.

Over the years, Travelers Insurance has expanded through various mergers and acquisitions and currently operates as part of The Travelers Companies, Inc., a Fortune 500 company with a presence in all 50 states and over 40 countries.

Guided by its mission, the company is dedicated to offering peace of mind to its customers by safeguarding them against unforeseen losses and aiding in their recovery from the impacts of accidents, disasters, and legal challenges.

Products and Services Offered by Travelers Insurance

Travelers Insurance offers a wide range of insurance products and services for various needs and situations.

Some of the main categories of insurance that Travelers Insurance provides are:

Auto Insurance

This encompasses the financial responsibilities and costs arising from a vehicle accident or theft, including the harm to the insured vehicle and personal possessions.

Travelers Insurance provides automobile insurance featuring both essential and elective protections, including:

  • Liability
  • Collision
  • Comprehensive
  • Medical Payments
  • Uninsured/Underinsured Motorist
  • Rental Reimbursement
  • Roadside Assistance

Travelers Insurance additionally presents discounts for individuals with a safe driving record, good students, those with multiple policies, multiple vehicles, hybrid/electric vehicle owners, and other qualifying criteria.

Home Insurance

This covers legal responsibilities and costs for damage to the insured’s home and belongings, plus the inability to use the home due to covered perils.

Travelers Insurance offers homeowners insurance with essential and optional coverages, such as dwelling, personal property, liability, loss of use, replacement cost, water backup, and fraud.

Discounts are available for home security systems, fire protection devices, multiple policies, loss-free records, and more.

Renters Insurance

This provides coverage for legal liability, expenses from damage to personal property, and loss of use of rented premises due to covered perils.

Travelers Insurance offers renters insurance with coverages like personal property liability, loss of use, replacement cost, water backup, and identity fraud.

Discounts are available for home security systems, fire protection devices, multi-policy holders, loss-free records, and more.

Life Insurance

This encompasses the monetary setbacks and costs arising from the insured’s death, along with benefits for the insured in the event of terminal illness or chronic conditions.

Travelers Insurance provides life insurance with diverse types and choices, including term, whole, universal, variable, and more.

Additionally, Travelers Insurance offers riders and features like accidental death, disability, critical illness, long-term care, and others.

Read more: Is Seven Corners Travel Insurance Legit?

Business Insurance

Travelers Insurance provides comprehensive coverage for business property damage, liability, and third-party injuries.

Their offerings include property, liability, workers’ compensation, commercial auto, cyber, and professional insurance.

They cater to various industries like construction, manufacturing, technology, and retail.

Additionally, Travelers Insurance offers services like risk management, claims handling, loss control, and online quoting.

Customer Reviews and Feedback of Travelers Insurance

Assessing the credibility and excellence of an insurance company can be effectively done by examining customer reviews and feedback.

On Birdeye, a platform dedicated to aggregating and showcasing customer reviews, Travelers Insurance holds a 3.5-star rating based on 29 reviews.

The feedback is diverse, encompassing commendations for the company’s professionalism, responsiveness, and affordability, as well as grievances regarding inadequate communication, billing issues, and cancellation policies.

Furthermore, Travelers Insurance maintains a 4.4-star rating from 28 reviews on Glassdoor, a platform that compiles and presents employee reviews for businesses.

The majority of reviews express positivity, emphasizing aspects such as the company’s supportive leadership, work-life balance, and growth opportunities.

However, some employees do raise concerns about low pay, insufficient training, and an excess of meetings within the company.


Travelers Insurance, a reputable company with over 150 years of experience, is among the nation’s largest and most reliable providers.

With a range of insurance products, strong financial stability, and a solid reputation, they offer trustworthy and affordable solutions.

Nevertheless, it’s crucial to compare options and thoroughly review policy terms before deciding.

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