Is Tick Travel Insurance Legit? Exploring Its Legitimacy

Tick Travel Insurance stands out as a prominent player in the Australian travel insurance landscape, providing a diverse array of coverage options for both local and international journeys.

Recognized for its outstanding value, Tick Travel Insurance secured the Mozo Experts Choice Award for Exceptional Value Basic Travel Insurance in both 2020 and 2021.

Additionally, the company boasts an impressive track record with over 10,000 positive reviews from satisfied customers on Trustpilot.

This article aims to delve into the features, advantages, exclusions, and limitations of Tick Travel Insurance.

Furthermore, we will conduct a comparative analysis with other well-known travel insurance brands currently available in the market.

Alongside these evaluations, we’ll offer valuable insights and strategies on securing the most favorable deal and maximizing the benefits of your travel insurance policy.

Is Tick Travel Insurance Legit?
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Assessing Tick Travel Insurance’s Legitimacy

When choosing a travel insurance provider, it is important to consider its legitimacy and effectiveness.

Registration and Authorization

Tick Travel Insurance, a subsidiary of the global Generali Group, operates under Europ Assistance Australia Pty Ltd, registered with ASIC (ABN 76 152 337 2671) and authorized to provide general advice on insurance products under AFSL 4119131.

Tick Travel Insurance policies are underwritten by underwriters at Lloyd’s, the world’s leading insurance marketplace, regulated by PRA and FCA in the UK and licensed in over 200 countries and territories.

Financial Stability and Underwriting

Tick Travel Insurance benefits from robust financial support provided by its parent company, Generi Group, and the underwriters at Lloyd’s.

Generi Group, a global insurance giant, recorded a total revenue of €69.7 billion and a net income of €2.1 billion in the year 2020, solidifying its position as one of the largest insurance groups globally.

Boasting a credit rating of A+ from Standard & Poor’s and A1 from Moody’s, Generi Group exemplifies financial stability and strength in the insurance industry.

Lloyd’s, a venerable insurance market with roots dating back to 1688, is highly regarded for its longstanding presence and reputation.

Lloyd’s maintains impressive credit ratings, including A+ from Standard & Poor’s, AA- from Fitch, and A from A.M. Best, attesting to its financial soundness and reliability.

As of December 2020, Lloyd’s demonstrates a robust capital position, featuring a central fund amounting to £3.5 billion and a market-wide solvency ratio of 147%, further reinforcing its financial resilience.

Customer Satisfaction and Claim Settlement

Tick Travel Insurance has garnered positive reviews, boasting over 10,000 with a 4.6 out of 5 rating on

Customers praise its competitive rates, user-friendly setup, and efficient customer service.

The online claims portal is commended for its simplicity, with a quick resolution of most claims within 1-2 months.

Additionally, over half of submitted claims have been approved, demonstrating the company’s commitment to customer satisfaction.

Contact information

Category Information
Phone Number General Enquiries: 1300 349 875; Emergency Assistance Overseas: +612 9333 3963 (24/7)
Address PO Box 282 Kensington Park, SA 5068
Customer Service Email: Online Chat (on the website)
Email Addresses General Enquiries, Claims, and Complaints:
Operating Hours Customer Service: Not specified Emergency Assistance: 24/7

Customer Reviews

Customer reviews and experiences can provide valuable insights into the quality and performance of a travel insurance provider.

The following are major issues raised by Tick Travel Insurance customers:

Positive Aspects:

  • Customers praise Tick Travel Insurance for competitive rates, easy setup, and efficient customer service.
  • Appreciation for coverage options and the ability to balance costs with coverage.
  • Reports of quick and fair claims handling, with prompt reimbursements.

Negative Aspects:

  • Complaints about delays, claim rejections, and poor communication.
  • Frustration with the claim process, customer service, and policy terms.
  • Issues with the online portal, lack of response from support, and policy exclusions.

Tick Travel Insurance claims

Is Tick Travel insurance legit
Tick Travel Insurance stands as a bona fide provider of travel insurance, presenting tailored coverage for COVID-19-related expenses along with additional benefits like protection for baggage and personal liability: Photo source (VisitCover)

To file a claim with Tick Travel Insurance, choose between the online portal or a manual claim form. The online portal is the quickest option.

Download the relevant form from the website, complete, sign, and email it to

Include necessary documents like receipts and reports with your claim. Keep originals until approval. Contact Tick promptly for assistance, following customer service instructions.

For more details, visit their website or contact them at 1300 349 875 (general inquiries) or +612 9333 3963 (emergency assistance overseas).

Their email address is

Who owns tick travel insurance?

Tick Travel Insurance is a wholly-owned subsidiary of Europ Assistance, a part of the global Generali Group.

Europ Assistance, with a presence in over 200 countries, acquired Tick Travel Insurance in 2020.

The policies are underwritten by underwriters at Lloyd’s, the world’s leading insurance and reinsurance marketplace.

Tick Travel Insurance PDS

The Product Disclosure Statement (PDS) outlines the features, benefits, exclusions, and limitations of a travel insurance policy.

It also details terms and conditions, the claims process, and the complaints procedure.

You can access Tick Travel Insurance’s PDS on their website.

Read more: Is Allianz Travel Insurance Legit?

Tick Insurance complaints

Negative feedback or experiences encountered by customers with a travel insurance provider manifest as complaints.

These grievances may encompass issues related to the policy, the claims process, customer service, or the communication practices of the provider.

The complaints often revolve around recurring themes and patterns, including:

  1. A sluggish, challenging, and inequitable claim process, marked by the provider’s rejection of numerous claims based on exclusions and limitations.
  2. Subpar customer service characterized by its lack of responsiveness and helpfulness, with the provider failing to adequately address and resolve issues.
  3. Inadequate coverage within the policy for unforeseen events, such as COVID-19, natural disasters, civil unrest, or personal reasons.
  4. Problems associated with the online portal, hindering customers from easily accessing or managing their policy or claims.


This article assesses Tick Travel Insurance, evaluating its legitimacy and effectiveness.

We compare it to competitors in terms of pricing, coverage options, customer service, and claim processing.

Additionally, we analyze customer reviews, addressing common concerns and negative experiences.

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