Is Crystal Travel Legit? Investigating Its Legitimacy

Crystal Travel, a well-known agency, focuses on convenient and affordable travel services.

Established years ago, it claims competitive rates and excellent customer service.

In the online world rife with scams, legitimacy is crucial for travel plans.

This blog delves into Crystal Travel’s operations, customer feedback, and credibility.

We aim to provide a comprehensive answer on Crystal Travel’s legitimacy.

Is Crystal Travel Legit?
Image source (Piktochart)

What is Crystal Travel?

Crystal Travel, based in Jersey City, offers affordable domestic and international flights.

With 35+ years of experience, it’s a trusted online booking source under the Moresand Group’s ATOL protection.

Book hassle-free flights to major cities worldwide at pocket-friendly rates. Crystal Travel emphasizes providing some of the market’s cheapest flight tickets, catering to budget-conscious travelers.

Exclusive deals and discounts are available when booking through their website.

Beyond flights, Crystal Travel offers diverse customer service options, including 24/7 live chat, email, and phone support.

The loyalty program rewards frequent flyers with discounts and perks.

Customer Reviews and Ratings

Crystal Travel, a well-known agency, has served customers for years. Reviews share diverse experiences, shedding light on service quality.

Customer ratings for Crystal Travel are mainly positive. Praise centers on helpful staff, efficient booking, and a wide array of options for flights, hotels, and more.

Affordability and easy access to discounts are also highlighted.

Yet, negative experiences exist. Complaints include slow customer service responses, challenges with refunds, and unexpected fees. Some encounter issues with hidden charges post-booking.

In essence, Crystal Travel earns positive feedback for reliable, budget-friendly services.

Despite occasional service or billing hiccups, most customers express satisfaction with their travel agency experience.

Our Personal Experience

My husband and I saved all year for an Alaskan adventure. We found a perfect deal on two hotels from Crystal Travel and booked our rooms.

All set. A massive snowstorm delayed our flights the night we were to land in Anchorage.

We needed to cancel our first hotel night, so we contacted Crystal Travel’s customer support, and I was surprised.

They were incredibly efficient, changed our arrangements immediately, and were so friendly. I admit I was uptight, but they handled everything with ease.

We had the trip of our lives in Alaska, an unforgettable experience.

Highly recommend making it to the beautiful Alaskan wilderness at least once.

Consider booking with Crystal Travel and its stellar customer service.

We’ll be using them from now on. Super Travel is also good for hotels, but they don’t offer flights.

Business Accreditation and Licensing

Crystal Travel is a legitimate travel agency, having completed proper registration with all required authorities for legal operation.
Crystal Travel is a legitimate travel agency, having completed proper registration with all required authorities for legal operation: Photo source (forbes)

Any legit travel agency needs proper accreditation and licensing. Crystal Travel is no exception.

It’s duly registered with all necessary authorities to legally operate.

Crystal Travel holds an ATOL license from the UK Civil Aviation Authority and is registered with IATA.

Additionally, it’s accredited by TripAdvisor, ABTA, and Skytrax. These accreditations confirm Crystal Travel as a legit agency providing safe and reliable services.

Customer Service and Support

Crystal Travel offers various ways for customers to contact its customer service.

Reach out through email, live chat, or phone for any booking queries.

The website also has a comprehensive FAQ section covering common questions.

The customer service team is known for being helpful and professional. Customers appreciate the quick response times and friendly service.

Reviews from past customers are overwhelmingly positive.

Additionally, there’s a loyalty program that rewards customers with discounts for every flight or hotel booking through Crystal Travel.

Pricing and Value for Money

Crystal Travel offers highly competitive rates in the industry, ensuring customers get great deals. Clients appreciate the affordability and year-round availability of discounts.

The company surprises customers with excellent value for money and quality services at low prices. The loyalty program further rewards patrons, ensuring the best deals on flights and hotels.

Crystal Travel stands out for competitive pricing and exceptional value compared to other agencies, especially with the discounts and deals on its website.

Read more: Is World Nomads Travel Insurance Legit?

Transparency and Honesty

Crystal Travel is recognized for transparency and honesty. It provides explicit information on pricing, fees, and policies for informed decision-making.

Customers can view bookings and changes in real-time on the website, ensuring easy tracking.

No major controversies related to dishonest practices have been associated with Crystal Travel.

The company is committed to openness and honesty, providing accurate quotes without hidden costs or surprises when booking flights or hotels.


Crystal Travel, a legitimate agency, offers reliable and affordable services with positive customer reviews.

Accredited and registered with ATOL and IATA, it stands out for transparency in pricing, fees, and policies.

Excellent customer service, discounts, and honesty make it a trustworthy choice for booking trips.

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