Is Axa Travel Insurance Legit? A Complete Analysis

To fully relish their journeys without fretting over unforeseen circumstances, it is imperative for travelers to possess travel insurance.

Whether confronted with a medical crisis, flight disruption, baggage misplacement, or a potential COVID-19 contraction, travel insurance furnishes financial security and support while abroad.

Given the multitude of travel insurance companies in existence, the task of choosing the most fitting one can be formidable.

This article evaluates Axa Travel Insurance, acknowledged as one of the globe’s leading and reputable service providers.

The content delves into company specifics, fundamental particulars, offered services and products, advantages and disadvantages, claims procedure, policy alternatives, and other pertinent subjects.

By its conclusion, readers will attain a more lucid comprehension of the legitimacy and appropriateness of Axa Travel Insurance for their travel requisites.

Exploring the legitimacy of Axa Travel Insurance.
Exploring the legitimacy of Axa Travel Insurance: Image source (Canva)

Company Overview

Axa Travel Insurance, a division of Axa Partners—an esteemed global leader in insurance and assistance services—functions within the overarching framework of the Axa Group.

Established in 1816 in France, Axa Group stands as a venerable insurance behemoth, boasting a workforce of over 160,000 individuals and catering to a customer base exceeding 105 million in 62 countries.

At the helm of the organization is Thomas Buberl, the incumbent CEO, who guides a proficient and diverse leadership team.

Basic/ Contact Information

Before purchasing a policy, here is some key information about Axa Travel Insurance:

Phone Number +1 (855) 327-1442
Address 22 Cortlandt Street, 33rd Floor, New York, NY 10007, USA
Customer Service Contact [Contact Us](link to contact page)
Policy Details [Policy Wording](link to policy details)
Email Address
Fax Number +1 (516) 342-2720
Operating Hours Monday to Friday, 9:00 AM to 5:00 PM EST

Services and Products

Axa Travel Insurance caters to diverse travel needs with a range of plans, ensuring extensive coverage and support for various types of trips.

Whether you’re a student, a family, a Schengen visa traveler, or a globetrotter, Axa Travel Insurance has the perfect solution for you.

Explore our services and products tailored to different travel scenarios:

  1. Cruise Travel Insurance: Specifically designed for cruise enthusiasts, this plan covers trip cancellation, interruption, delay, missed connection, baggage loss or delay, emergency medical expenses, evacuation, repatriation, and offers optional benefits such as cancel for any reason, rental car damage, and accidental death and dismemberment.
  2. Schengen Travel Insurance: Tailored for Schengen visa travelers, this plan provides coverage for medical expenses up to €100,000, emergency dental care, repatriation, and assistance services. It also includes COVID-19 protection under specified conditions.
  3. Domestic Travel Insurance: Ideal for domestic travelers, this plan offers coverage for trip cancellation, interruption, delay, baggage loss or delay, emergency medical expenses, evacuation, repatriation, and optional benefits like cancel for any reason, rental car damage, and accidental death and dismemberment.
  4. International Travel Insurance: Geared towards international travelers, this plan provides coverage for trip cancellation, interruption, delay, baggage loss or delay, emergency medical expenses, evacuation, repatriation, and optional benefits like cancel for any reason, rental car damage, and accidental death and dismemberment. Choose Axa Travel Insurance for a worry-free and secure travel experience.

Pros and Cons of Axa Travel Insurance


  1. Axa Group Support: Backed by the globally renowned Axa Group, Axa Travel Insurance benefits from a strong reputation and financial stability.
  2. Diverse Plans, Competitive Prices: Axa Travel Insurance offers various plans at competitive prices, catering to different travelers with comprehensive coverage.
  3. 24/7 Travel Assistance: Enjoy round-the-clock travel assistance with access to certified medical providers and a multilingual support team.
  4. Simple Online Process: Axa Travel Insurance provides a quick and straightforward online quote and purchase process, delivering instant insurance certificates and policy documents.
  5. Positive Customer Reviews: The company has received positive customer reviews and high ratings on platforms like Trustpilot, Feefo, and Google.


  1. Limited Coverage for Pre-existing Conditions: Axa Travel Insurance excludes coverage for pre-existing medical conditions unless a waiver is purchased and specific criteria are met.
  2. Travel Restrictions to Advisory Regions: The insurance does not cover travel to countries or regions under government or World Health Organization travel advisories or warnings.
  3. Exclusions and Limitations: Axa Travel Insurance has specific exclusions affecting coverage, including restrictions on sports and adventure activities, alcohol and drug abuse, war, terrorism, and civil unrest.
  4. 10-day Free Look Period: Axa Travel Insurance offers a 10-day free look period for policy cancellation and a full refund, valid only if the trip has not commenced or a claim has not been filed.

Claim Process

Is Axa travel insurance legit
AXA travel insurance has three cover tiers with features like baggage, trip delay, cancellation, insolvency, and catastrophe cover. It also includes protection for various travel-related losses, such as adventure activities and sports equipment rentals: Photo source (NerdWallet)

To initiate a claim with Axa Travel Insurance, you have the option to submit it either online or via mail.

Essential details, including your policy number, contact information, trip particulars, evidence of loss, and receipts, must be furnished during the claim submission.

Monitoring the status of your claim can be done through the online portal or by reaching out to customer service.

Axa Travel Insurance endeavors to finalize claims within 15 business days, contingent upon the intricacy and comprehensiveness of the submitted claim.

Read more: What does United Travel Insurance Cover?

Policy Options

Axa Travel Insurance offers three main policy options: Silver, Gold, and Platinum, each with varying levels of coverage, benefits, and prices.

Travelers can compare these plans and select the one that best fits their needs and budget. A summary of the policy options is provided in the table below:

Plan Silver Gold Platinum
Trip Cancellation 100% of insured trip cost 100% of insured trip cost 100% of insured trip cost
Trip Interruption 100% of insured trip cost 150% of insured trip cost 150% of insured trip cost
Trip Delay $500 ($100 per day) $750 ($150 per day) $1,000 ($200 per day)
Missed Connection $250 $500 $750
Baggage Loss or Delay $750 $1,500 $3,000
Emergency Medical Expenses $25,000 $100,000 $250,000
Emergency Evacuation and Repatriation $100,000 $250,000 $500,000
Accidental Death and Dismemberment $10,000 $25,000 $50,000
Cancel for Any Reason Not Available Not Available Optional (75% of insured trip cost)
Rental Car Damage Not Available Not Available Optional ($35,000)


How do I obtain a quote and purchase a policy from Axa Travel Insurance?

To get a quote and buy Axa Travel Insurance, fill out a simple form on their website. Enter information like your residence, destination, travel dates, trip cost, and traveler details.

Compare plans, choose one that fits your needs and budget, pay with credit card or PayPal, and receive your insurance documents via email.

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